<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">A new support ticket reply from {contact_firstname} {contact_lastname}</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Subject: <span style="background-color: inherit;">{ticket_subject}</span></span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; background-color: inherit;">Department: {ticket_department}</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Priority: <span style="background-color: inherit;">{ticket_priority}</span></span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ticket message:</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; background-color: inherit;">{ticket_message}</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You can view this ticket any time at <span style="background-color: inherit;">{ticket_url}</span></span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Kind regards,</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">{email_signature}</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>