<div><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Hi&nbsp;{contact_firstname} {contact_lastname}</span></div>
<div><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>
<div><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">New support ticket has been opened.</span></div>
<div><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>
<div><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Subject: <span style="background-color: inherit;">{ticket_subject}</span></span></div>
<div><span style="font-family: arial, helvetica, sans-serif; color: #000000; font-size: 12pt; background-color: inherit;">Department: {ticket_department}</span></div>
<div><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Priority: <span style="background-color: inherit;">{ticket_priority}</span></span></div>
<div><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>
<div><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt; background-color: inherit;">Ticket message:</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; color: #000000; font-size: 12pt; background-color: inherit;">{ticket_message}</span></div>
<div>&nbsp;</div>
<div><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: 12pt;">{email_signature}</span></div>