<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Hi&nbsp;{contact_firstname} {contact_lastname}</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email.</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Subject: {ticket_subject}</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Department: {ticket_department}</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Priority: {ticket_priority}</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; background-color: inherit;">Ticket message:</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; background-color: inherit;">{ticket_message}</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Kind regards,</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">{email_signature}</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div>